Help Center

Schedule a free discovery call at

https://cellsciencesystems.com/resultsreview

Inquiries related to your order? Speak to a team member.

Phone: +1 855-773-8463 ext. 805

Email: hello@previmedica.com

Questions on an existing order, your bill, shipment or other services?

Phone: +1 855-773-8463 ext. 111

Email: lizettef@previmedica.com

Need help with a blood draw?

Our cellular nutrition tests are leaders in their respective classes because they are biological response, functional tests. These tests measure how your live immune cells respond to various test items: e.g., a food, nutraceutical, chemical or micronutrient. For this we need to have live blood cells. The increased accuracy is well worth the minor inconvenience. Convenient home blood draws are available and easy to arrange. Call us at 855-773-8463 or email to hello(at)previmedica.com

1. Onsite Blood Draw (FREE)

Our laboratory is located in Deerfield Beach, Florida and we are happy to welcome you to our facility to have your blood draw performed at no additional cost to you. If you are able to come in for this service, please select the FREE option from the drop down menu on the product page or schedule a date and time by calling 1-855-773-8463.

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2. Coordinate Your Own Blood Draw

Order your test, we’ll ship the kit to you, then get your blood drawn at an Any Lab Test Now location (ALTN), ARCpoint labs, your local hospital, or by a phlebotomist in your health care provider’s office. The fee collected from you at time of service varies. ALTN and ARCpoint Lab fees vary from $30-$100.

Search for ALTN Locations

Search for ARCpoint Lab Locations

3. Request Assistance with Finding a Mobile Draw Option

Depending on your location, we may be able to connect you with a mobile phlebotomist who can perform the blood draw at your home or workplace. Additional fees will apply.

Important statement

The lab tests offered here are not covered by any health care benefit program. This site is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. 

FAQ's

General

We are here for you from Monday through Friday, from 8 am to 6 pm (Eastern Time).

Phone: 855-773-8463 / Email: hello(at)PreviMedica.com

For order inquiries the following information will be helpful:

  • Order Number
  • First & Last Name of Purchaser
  • Shipping Address
  • Billing Address

Questions regarding your sample or results, please provide the following:

  • First & Last Name of Test Taker
  • Date of Birth

Results are typically available within 5 to 8 business days of the lab processing your sample. Celiac, IBS, Crohn’s Array (CICA) test results, Methyl Detox Profile, Telomere, and Homocysteine results are generally available online within 7-10 business days.

We will send a notification to your registered email address when your results are ready. Results will be uploaded to our secure portal.

If you have decided not to proceed with testing, please inform your program advisor, in writing, within 30 days of your purchase. Please return the test kit at your expense to:      

Cell Science Systems/PreviMedica / 852 South Military Trail / Deerfield Beach, FL 33442 

Once we receive the returned kit, a refund will be processed less the $75.00 cancellation fee and shipping if applicable. 
Please DO NOT use the FedEx shipping bag to return the kit. If bag/label is used, an additional fee of 
$28.00 will also be deducted from your refund amount. For cancellations after a specimen has shipped to the lab, the cancellation fee is $125.00 to be deducted from the amount to be refunded.

With every test offered by Cell Science Systems, you will be eligible to receive a complimentary 30-minute phone or video consultation with a member of our support team to discuss test results. To request an appointment for a complimentary session, please complete this form: https://cellsciencesystems.com/resultsreview 

The lab tests offered here are not covered by any health care benefit program.

You can order directly through our website or call PreviMedica for a consultation and one of our doctors will order the test for you. There is no additional charge. We do require a blood draw to be provided by a medical professional that we can assist in arranging. You may also take part in our additional support programs.

Onsite Blood Draw (FREE)

Our laboratory is located in Deerfield Beach, Florida and we are happy to welcome you to our facility to have your blood draw performed at no additional cost to you. If you are able to come in for this service, please select the FREE option from the drop down menu on the product page or schedule a date and time by calling 1-855-773-8463.

View Map

Coordinate Your Own Blood Draw

Order your test, we’ll ship the kit to you, then get your blood drawn at an Any Lab Test Now location (ALTN), ARCpoint labs, your local hospital, or by a phlebotomist in your health care provider’s office. The fee collected from you at time of service varies. ALTN and ARCpoint Lab fees vary from $30-$100.

Search for ALTN Locations

Search for ARCpoint Lab Locations

Request Assistance with Finding a Mobile Draw Option

Depending on your location, we may be able to connect you with a mobile phlebotomist who can perform the blood draw at your home or workplace. Additional fees will apply.

No. Fasting is not required. However, we recommend NOT taking any medications or supplements at least 4 hours prior to the blood draw.

There is no need to discontinue medications, supplements, or make any dietary changes prior to any test. Medication, supplementation, and dietary intake will not impact any of our tests.

Nutrition service

You’re unique. You’ll be treated like it.

A personal session lasts around 60 minutes but may vary based on your needs.

Everybody’s health goals are unique. To get prepared prior to your session, we ask that you complete a health questionnaire and symptom review form to tell us more about yourself and your goals. If testing was ordered, your test results and strategies for incorporating the program into your everyday life will be discussed.

Individual arrangements are possible. You can schedule a session or sign up for unlimited support via our portal messaging system – responses within one business day.

The Previ Expert Package offers 1 month premium support and is tailored according to your needs. 

The meal planning tools book is available in printed (spiral bound) and/or electronic format. The sensitivity-friendly menu is available in electronic format only, unless it is ordered with a printed meal planning tools book.

The meal planning tools are a valuable resource when you are getting used to your new nutrition plan. They can reduce stress, save time, and help spark your culinary creativity.

The meal planning tools are only available for Alcat food test panels of 150 foods or more. However, our meal planning resources will consider your dietary preferences with or without testing.

Everyone can benefit from these tools. Anyone with a busy lifestyle, limited cooking confidence, or anyone struggling to work with their new nutrition plan can benefit.

No. Our meal planning resources will consider your dietary preferences with or without testing. Whether you are new to healthy eating or would like ideas to spark your creativity in the kitchen, we can help.

Electronic meal planning tools will be emailed to you within two business days of receiving your form informing us of your preferences. Your meal planning tools e-book will be emailed to the email address you provide on the request form. Printed copies, if ordered, will arrive within 10 business days of the e-book being completed.

Sensitivity-friendly menus will be available within two business days of receiving your form, if no menu consultation is requested. If a menu consultation is requested, the menu will be available within two business days of the session being completed. Your menu will be emailed to the email address you provide on the request form.

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